Shipping and Returns Policies

Orders received between Monday and Friday before 11AM will be shipped within the next 24 to 48 hours.

Orders before 11AM (EST Time)	Shipping of your Café Liégeois
Sunday	Tuesday
Monday	Wednesday
Tuesday	Thursday
Wednesday	Friday
Thursday	Monday
Friday	Monday
Saturday	Tuesday

The shipping delay applied to coffee orders outside of Quebec is of five (5) to seven (7) business days for all orders placed before 11AM.
The shipping delay applied to machine/accessories orders outside of Quebec is of seven (7) to ten (10) business days for all orders placed before 11AM.

Café Liégeois reserves the right to refuse to ship an order or to require an advanced payment to a client in case of an unpaid bill towards Dodd & Papillon Inc. | Café Liégeois Canada Inc.

Product Returns (coffee, teas, milk, syrups)

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Order modifications or cancellations are impossible. Why? The packaging and delivery are done by an independent distribution center.

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Should you receive your coffee in bad condition that is unfit for consumption, you can return the products within 10 days after the date in which the order was received.

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A coffee credit from the damaged order will be attributed, as well as a promotional code of 15% for your next order.

Shipping policy - Reshipment charges

In the event that a delivery requires a signature and the customer is not available to collect it from the delivery address indicated, a reshipment charge may be applied for each additional attempt. These additional charges are intended to cover the costs incurred in managing and organizing repeat shipments.

The amount of these charges will be indicated to the customer prior to reshipment. We strongly encourage customers to ensure their availability to receive their order on the scheduled delivery date, or to provide an alternative address where the package can be signed for and received.Return policy for coffee machines and grinders

Breakdown process:

All breakdowns are resolved free of charge if and only if they meet one of the following situations:

They are within the scope of our warranty
The problems ARE confirmed by the relevant technical team

Please note that products are under warranty as soon as they are delivered on pallets. However, repairs are carried out by a subcontractor at a service center in the province. Throughout the warranty period, only one return trip per year is guaranteed.

The customer is responsible for the $49.99 evaluation fee and round-trip shipping charges (Canada: $60 round trip / Continental US (48 states): $80 round trip / Alaska and Hawaii: $150 round trip) if the damage falls under one of the following situations:

It is NOT within the scope of our warranty
The problems are NOT confirmed
The customer does not wish to pay for the repair,

NOTE: All cases that are NOT within the scope of our warranty, where problems are confirmed, will be corrected AFTER your approval

Information on the 12 and/or 24 months warranty policy can be found in the manufacturer's manual.

Not satisfied with your machine?

Within 30 days after your purchase, you have the right to change your mind and contact us to take back your machine/accessory.

The product in question must be new, the box still closed.

Machine used within 30 days of purchase:

If you purchased a machine and it has been used within 30 days of purchase but you are not entirely satisfied, we have a 30-day return policy.

However, please note that if the machine has been used, a 10% deduction fee will be applied upon return after inspection and validation by our team.

We will then provide you with a voucher of equivalent value, which can be used in our physical store or online for the purchase of other items that meet your coffee needs. Our aim is for you to have a satisfactory shopping experience with us, and we appreciate your understanding of this deduction policy.

After 30 Days of Purchase:

Between 30 and 60 days, we will still consider taking back your machine after inspection and validation by our team if you change your mind, subject to a restocking fee of 30%.

Between 60 and 365 days following your purchase:

Between 60 and 365 days, we continue to guarantee a trade-in value for your machine of 50% of the original purchase price after inspection and validation by our team. If after a year you want something bigger and better, we're here for you.

Return Process:

You must remove any third-party accessories or your replacement hardware. Failure to do so may result in a penalty fee.
All third-party accessories shipped to us cannot be guaranteed and if lost or damaged, may not be replaced. The return of these items may result in additional shipping charges.
The packaging used to ship your items to us can be replaced and cannot be returned.

CAUTION: Please note that tampering with the internal components of the card or any visible serial number may result in voiding the warranty and/or denial of service.

When packing:

Please use the prepaid shipping labels provided by Cafe Liegeois Canada.
You must drop off the machine/accessory at a Canada Post/Purolator collection point or at our Cafe Liegeois Canada store.
You must pack your machine in its original shipping box or, failing that, a BROWN GENERIC BOX - without pictures or stickers.
You are responsible for the proper delivery of your machine to our company. If the machine is insufficiently packaged or damaged in transit, CAFE LIEGEOIS IS NOT RESPONSIBLE FOR DAMAGES.

Shipping costs and product billing:

In the province of Quebec, there is no sales tax on coffee.

Standard shipping costs apply(depending on your order)